www.MyGranite Care Shipping Policy

My Granite Care

Shipping & Handling Policy

At www.MyGraniteCare.com, we offer shipping in the 48 contiguous United States and Canada via Fed Ex Ground. It's important to us that your product(s) arrive whole and undamaged. We use sturdy corrugated cardboard boxes and your product is packed in extra thick bubble wrap. We take utmost care in shipping and packing your order.
Please note, we cannot ship to PO Boxes.

We do not currently offer international shipping.

Address Accuracy

Make sure you get your stuff! Incorrectly entered addresses may unnecessarily delay your shipment. Please enter address information in the appropriate boxes and double check for typos and other errors. Special Instructions? Just fill in the comment box at checkout! Remember, we cannot ship to PO Boxes.

Processing & Shipments

All in stock items are processed and shipped within 2 business days. If an ordered product is out of stock, you will be notified via email and the item will be shipped upon arrival.

Orders placed before 10Am Central Time will be processed that business day and shipped within 24 hours.
Orders placed after 10Am Central Time will be processed on the next business day and shipped within 24 hours.
Orders placed on weekends are processed and shipped on Monday.

Items we do not stock will be shipped by the manufacturer. We still follow, track and send notices for products shipped from the manufacturer. We cannot guarantee a turn around time but we do our best to get you your products quickly and efficiently.

When Will I Receive My Order?

Once your order has shipped, the map below gives you an approximate time line. Bad weather, power outages and other unforeseen circumstances can affect delivery time. Fed Ex Map

Backorders

We stock most products and although every effort is made to ensure that items are in stock, occasionally an item is sold out before orders from suppliers are received. If this occurs, you will be notified of the delay.

Shipping time on backordered items varies. The backordered item will ship out to you automatically as soon as possible. You can remove the backordered item from your order. Just Contact Us and a refund will be issued that is consistent with the original method of payment.

Please Note: Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments.

Payment

We do not process your payments directly. We do not see, store, nor have access to your credit card information. Instead, we contract this service to PAYPAL at no cost to you. Paypal is encrypted with Secure Server Software (SSL) to ensure payments are processed securely.

You do not need a Paypal account to pay through Paypal. Accepted forms of payment are Visa, Matercard, American Express, Discover and E-Check. Or you can use your Paypal Account.

E-Checks (Personal & Business Checks)

All checks must clear prior to shipping your order. This may take up to 10 days, but the average is 5-7 days. This prevents the added costs of collecting on bad checks, keeping overall prices lower.

Sorry. We don't ship COD.

Notifications & Emails

You will receive one or more tracking numbers on the confirmation email sent when your order is shipped. This tracking number can be used to check the status of your package at our shippers online store:

Federal Express
Package tracking: http://www.fedex.com/us/tracking
U.S. customer service: (800) GoFedEx or (800) 463-3339

Privacy Issues

We do not sell, trade or auction any of your personal information. This includes email addresses, phone numbers, and all other personal information. Any email that you receive from us will only be about the specific order that you placed. For more information on our Privacy Policy.

Canceling an Order

You may cancel your order at any time prior to processing by calling (952) 200-2727 or Contact Us by email. Unfortunately, we are not able to cancel orders once they have been shipped.

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Shipping Policy

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